Terms & Conditions

1. Introduction

These Terms & Conditions (“Terms”) govern access to and use of the Gate2Hotels website, B2B hotel booking platform, APIs, and related travel services operated under the Gate2Hotels brand (“Gate2Hotels”, “Company”, “we”, “our”, or “us”).

Gate2Hotels provides business-to-business (B2B) hotel reservation services, accommodation distribution, booking management, and travel technology solutions for registered travel agencies, tour operators, corporate partners, hotels, and authorized business users.

By registering, accessing, or using our website, booking platform, or services, you acknowledge that you have read, understood, and agreed to these Terms.

2. Eligibility and Registration

To access Gate2Hotels services:

• Users must be at least 18 years old and legally authorized to enter into binding agreements.
• The platform is intended primarily for registered travel agencies, tour operators, and authorized business partners.
• Users must provide accurate, complete, and current registration information.
• Business users must have the authority to represent their respective organizations.
• Gate2Hotels reserves the right to approve, reject, suspend, or terminate registrations based on verification requirements and applicable policies.

3. Services Provided

Gate2Hotels provides services including, but not limited to:

• Hotel searches and accommodation reservations worldwide.
• Access to hotel inventory, availability, room categories, and accommodation rates.
• B2B booking management for travel agencies and authorized partners.
• Integration with third-party hotel suppliers and accommodation providers.
• Booking confirmations, reservation vouchers, and cancellation management.
• Agency account management, credit facilities, and commercial arrangements where applicable.
• API connectivity and hotel distribution solutions for approved business partners.
• Technical assistance and reservation-related customer support.

Gate2Hotels reserves the right to modify, expand, restrict, or discontinue any service, subject to applicable laws and existing contractual obligations.

4. Platform Use and Account Security

Users agree to:

• Use the Gate2Hotels platform exclusively for lawful and authorized business activities.
• Maintain the confidentiality of account credentials, passwords, and API access keys.
• Avoid sharing accounts with unauthorized individuals or organizations.
• Refrain from attempting unauthorized access, system manipulation, data extraction, or interference with platform operations.
• Avoid fraudulent bookings, fictitious reservations, or misuse of supplier inventory.
• Notify Gate2Hotels immediately upon discovering unauthorized account activity or a security incident.

Gate2Hotels may restrict or suspend access where necessary to protect platform security, users, suppliers, and business operations.

5. Travel Agencies and Business Partners

By registering as a business partner, agencies agree that:

• They are legally authorized to conduct travel-related business activities.
• All company and customer information submitted is accurate.
• They are responsible for bookings created through their authorized accounts.
• They must communicate relevant hotel policies, cancellation conditions, and reservation details to their customers.
• They must comply with applicable travel regulations, consumer protection requirements, and contractual obligations.
• They are responsible for managing their authorized staff accounts and permissions.
• Any approved credit limit, markup, commission, or commercial arrangement is governed by the applicable agreement.

6. Hotel Reservations and Availability

• Gate2Hotels facilitates hotel reservations through its booking platform and connected accommodation suppliers.
• Hotel availability, prices, room types, meal plans, and booking conditions are supplied by hotels or third-party providers.
• Rates and availability may change until a reservation is successfully confirmed.
• A reservation is considered confirmed only when the platform issues a valid booking confirmation or the reservation is otherwise verified as confirmed.
• Users must carefully review guest names, travel dates, hotel details, room categories, meal plans, and cancellation conditions before confirming reservations.
• Special requests, including bedding preferences, early check-in, and late check-out, are subject to hotel confirmation and are not guaranteed.
• Gate2Hotels may assist with booking discrepancies, but resolution may depend on the relevant supplier or accommodation provider.

7. Pricing, Payments and Credit Facilities

• Hotel prices are displayed according to the currency and commercial conditions applicable to the agency account.
• Prices may include or exclude local taxes, tourism fees, resort fees, and additional hotel charges, as indicated during booking.
• Payments must be completed according to the applicable payment terms and agreed deadlines.
• Approved agencies may receive credit facilities subject to separate commercial agreements.
• Gate2Hotels reserves the right to suspend new bookings or restrict account access where payments are overdue or credit limits are exceeded, subject to applicable agreements and law.
• Bank charges, exchange rate differences, and payment processing fees may apply.
• Gate2Hotels is not responsible for payment interruptions caused solely by external banking institutions or payment providers, except where responsibility is imposed by applicable law.

8. Cancellations, Amendments and Refunds

• Cancellation and amendment conditions depend on the selected hotel, rate plan, and supplier policy.
• Non-refundable reservations may not qualify for cancellation, amendment, or refund.
• Refundable reservations must be cancelled within the applicable cancellation deadline to avoid penalties.
• No-show reservations may result in partial or full booking charges.
• Booking amendments, including changes to dates, guest names, or room types, are subject to supplier approval and availability.
• Refund processing times may vary depending on the supplier, payment method, and financial institution.
• Gate2Hotels will provide reasonable assistance with eligible refund requests but cannot guarantee supplier approval where a refund is not contractually due.

9. Hotel Suppliers and Third-Party Providers

• Gate2Hotels cooperates with hotels, accommodation wholesalers, bedbanks, distribution platforms, and other third-party suppliers.
• Hotel descriptions, images, facilities, room information, and availability may originate from external suppliers.
• Gate2Hotels makes reasonable efforts to maintain accurate information but cannot guarantee that all third-party content is error-free.
• Accommodation services are generally delivered by the relevant hotel or accommodation provider.
• Gate2Hotels will reasonably assist in resolving supplier-related booking issues within its contractual responsibilities.
• Supplier failures, operational disruptions, or hotel service deficiencies will be addressed according to applicable agreements and laws.

10. Hotel Check-in and Guest Responsibilities

• Guests must present valid identification and any required travel documentation at check-in.
• Hotels may require security deposits, local taxes, or additional payments directly from guests.
• Check-in and check-out times are determined by the hotel.
• Guests must comply with the hotel's applicable rules and policies.
• Travel agencies are responsible for communicating essential reservation and hotel information to their customers.
• Gate2Hotels is not responsible for denied entry resulting from missing travel documents, visa restrictions, or guest noncompliance, except where applicable law provides otherwise.

11. API Integration and Technical Services

• API access is available only to authorized business partners approved by Gate2Hotels.
• API credentials must be securely stored and must not be disclosed to unauthorized parties.
• Partners must comply with applicable API documentation, request limits, security requirements, and technical policies.
• Excessive requests, unauthorized automated extraction, system abuse, or activities affecting platform stability are prohibited.
• Gate2Hotels may temporarily restrict API access to protect infrastructure, maintain security, or resolve technical incidents.
• Scheduled maintenance, software updates, and third-party service interruptions may affect platform availability.
• Gate2Hotels does not guarantee uninterrupted or error-free operation but will make reasonable efforts to maintain service reliability.

12. Booking Errors and Technical Discrepancies

• Technical errors, supplier synchronization delays, incorrect inventory, or pricing discrepancies may occasionally occur.
• Gate2Hotels reserves the right to investigate reservations affected by suspected technical or pricing errors.
• Where a confirmed reservation cannot be honored, Gate2Hotels will work with the relevant supplier to identify an appropriate resolution.
• Any alternative accommodation, refund, or adjustment will be handled according to applicable booking terms, contractual obligations, and law.
• Users must promptly report suspected booking errors or discrepancies through official support channels.

13. Intellectual Property

• All Gate2Hotels trademarks, logos, software, platform interfaces, designs, documentation, and proprietary materials belong to Gate2Hotels or their respective licensors.
• Unauthorized copying, modification, reproduction, redistribution, or commercial exploitation is prohibited.
• Business partners may use authorized platform materials only within the scope of their agreements.
• No intellectual property ownership rights are transferred through platform registration or use.

14. Data Protection and Privacy

• Gate2Hotels processes business and personal information necessary for account administration, hotel reservations, customer support, payment handling, and service delivery.
• Personal information may be shared with relevant hotels, suppliers, payment processors, and service providers when necessary to fulfill reservations or other lawful purposes.
• Gate2Hotels implements appropriate organizational and technical measures to protect information against unauthorized access, disclosure, alteration, or loss.
• Users must handle guest information responsibly and comply with applicable data protection laws.
• Additional information about data collection, processing, retention, and individual rights is provided in the Gate2Hotels Privacy Policy.

15. Limitation of Liability

To the maximum extent permitted by applicable law:

• Gate2Hotels shall not be liable for indirect, incidental, special, or consequential losses arising from use of the platform.
• Gate2Hotels is not responsible for circumstances beyond its reasonable control, including certain supplier disruptions, transportation delays, or government restrictions.
• Gate2Hotels does not guarantee that all hotels, facilities, or third-party services will meet every individual expectation.
• Nothing in these Terms excludes or restricts liability that cannot legally be excluded or limited.
• Any contractual limitation of liability will be subject to applicable law and the specific commercial agreement between the parties.

16. Indemnification

To the extent permitted by applicable law, business partners agree to indemnify and hold Gate2Hotels harmless against third-party claims, losses, or expenses resulting from fraudulent or unauthorized activity conducted through their accounts, material violations of these Terms, unlawful use of the platform, inaccurate customer information, or violations of applicable laws or third-party rights.

This provision does not apply to losses caused by Gate2Hotels' own unlawful conduct or breach of its obligations.

17. Suspension and Termination

Gate2Hotels reserves the right to:

• Suspend or terminate accounts involved in fraud, unauthorized access, or serious violations of these Terms.
• Restrict access where necessary to address security threats or payment defaults.
• Terminate business relationships according to applicable contractual conditions.
• Take appropriate legal action where necessary.

Termination does not automatically release either party from outstanding payment obligations or existing confirmed booking responsibilities.

18. Force Majeure

Gate2Hotels shall not be responsible for delays or failures in performance caused by circumstances beyond its reasonable control, to the extent permitted by applicable law (natural disasters, war, civil unrest, government restrictions, telecommunications or internet outages, or major infrastructure disruptions).

19. Governing Law and Dispute Resolution

These Terms shall be governed by the laws applicable to the legally registered entity operating Gate2Hotels, as specified in the Company's official registration and commercial agreements. Any dispute arising from the use of Gate2Hotels services should first be addressed through good-faith discussions between the parties.

20. Changes to Terms

Gate2Hotels reserves the right to amend these Terms to reflect operational, legal, regulatory, or technical changes. Updated Terms will be published on the official website with the applicable effective date. Continued use of the platform following the effective date of revised Terms constitutes acceptance.