Privacy Policy

1. Introduction

Gate2Hotels (“Company”, “we”, “our”, or “us”) operates a business-to-business (B2B) hotel booking and travel technology platform serving travel agencies, tour operators, accommodation providers, and business partners.

Our services include hotel reservations, accommodation distribution, booking management, API integrations, agency account management, and related travel technology solutions.

We are committed to protecting personal information and maintaining appropriate privacy and security standards in accordance with applicable data protection laws and regulations.

This Privacy Policy explains how we collect, use, process, store, share, and protect personal information when you access or use our website, booking platform, APIs, and related services.

2. Scope

This Privacy Policy applies to:

• Visitors accessing the Gate2Hotels website.
• Registered travel agencies and tour operators.
• Authorized agency employees and account users.
• Hotel partners and accommodation suppliers.
• Guests and travelers whose information is processed through our reservation services.
• API integration partners and technology providers.
• Any individual or organization interacting with Gate2Hotels services.

3. Information We Collect

We may collect and process the following categories of information:

4. How We Use Your Information

Gate2Hotels may use collected information to:

• Provide hotel search, reservation, and booking management services.
• Process and confirm hotel reservations.
• Communicate booking information to accommodation suppliers.
• Manage travel agency accounts and authorized users.
• Process payments, invoices, credit facilities, and refunds.
• Provide technical support and customer assistance.
• Maintain and improve website and platform performance.
• Monitor system security and prevent unauthorized access or fraudulent activities.
• Support API integrations and technical connectivity.
• Comply with applicable legal, financial, and regulatory obligations.
• Communicate important service announcements, operational updates, and account notifications.

5. Legal Basis for Processing

Where required by applicable data protection laws, Gate2Hotels processes personal information based on one or more lawful grounds:

• Contractual Necessity: To provide reservations, account services, and other contractual obligations.
• Legal Obligations: To comply with applicable laws, financial regulations, and lawful government requests.
• Legitimate Business Interests: Where permitted by law, to maintain platform security, prevent fraud, improve services, and support business operations.
• Consent: Where consent is required for specific processing activities, including certain marketing communications or optional tracking technologies.
• Other Lawful Grounds: Where processing is otherwise authorized by applicable law.

6. Data Sharing and Disclosure

Gate2Hotels does not sell personal information to third parties.

We may share necessary information with:

• Hotels and accommodation providers to process and fulfill reservations.
• Hotel wholesalers, bedbanks, and connected accommodation suppliers.
• Travel agencies and authorized business partners involved in reservations.
• Payment processors, banks, and financial institutions.
• Technology providers, hosting services, and API integration partners.
• Customer support and operational service providers.
• Government, regulatory, or law enforcement authorities where legally required.

We require service providers processing information on our behalf to apply appropriate confidentiality and data protection measures. Information is shared only where necessary for legitimate service delivery, contractual requirements, or other lawful purposes.

7. International Data Transfers

Gate2Hotels operates within the international travel industry and works with hotels, suppliers, and technology partners across different countries. Personal information may be transferred, stored, or processed internationally when necessary to complete hotel reservations, communicate guest details to accommodation providers, support international supplier integrations, process payments and booking confirmations, and maintain platform infrastructure. Where required by applicable law, Gate2Hotels implements appropriate safeguards for international transfers.

8. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, including hotel reservation processing and booking management, financial accounting and transaction records, compliance with legal and regulatory obligations, customer service and dispute resolution, fraud prevention and platform security, and legitimate business recordkeeping. When personal information is no longer required, it will be securely deleted, anonymized, or otherwise handled in accordance with applicable law.

9. Data Security

Gate2Hotels is committed to maintaining appropriate technical and organizational safeguards to protect personal information, including encrypted communications, authentication and account access controls, role-based permissions, secure storage, monitoring of suspicious activity, and security vulnerability management. Although we take reasonable precautions to protect information, no internet-based platform can be guaranteed completely secure.

10. Your Privacy Rights

Depending on applicable data protection laws, individuals may have the right to:

• Request access to their personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally permissible.
• Request restriction of certain processing activities.
• Withdraw consent where processing is based on consent.
• Object to certain processing activities where applicable.
• Request information about how personal data is collected, used, or shared.
• Exercise other rights provided by applicable law.

11. Cookies and Tracking Technologies

Gate2Hotels may use cookies and similar technologies to support website functionality, account authentication, platform security, and service improvements. Users may manage cookies through their browser settings or available website consent controls. Disabling certain cookies may affect platform functionality.

12. Third-Party Platforms and Integrations

Gate2Hotels may connect with third-party hotel suppliers, payment services, distribution platforms, and technology providers operating under their own privacy policies. We encourage users to review relevant third-party privacy policies when interacting directly with external services.

13. Children's Privacy

The Gate2Hotels platform is intended for authorized adult business users aged 18 years or older. Where necessary for legitimate reservation purposes, Gate2Hotels may process limited information about child guests (names, ages, or dates of birth) traveling with authorized adults. We do not knowingly permit minors to register independently as business account holders.

14. Marketing and Communications

Gate2Hotels may send business-related communications (service announcements, platform updates, inventory feeds, technical maintenance, commercial offers) to registered agencies and authorized partners. Users may opt out of optional marketing communications at any time. Essential operational and reservation-related communications will continue where necessary.

15. Data Breaches and Security Incidents

In the event of a personal data breach or security incident, Gate2Hotels will take appropriate measures to investigate and contain the incident, assess potential risks, restore affected services, notify relevant authorities or affected individuals where required by law, and implement corrective measures.

16. Changes to This Privacy Policy

Gate2Hotels reserves the right to update this Privacy Policy to reflect changes in legal requirements, business operations, technology, or data processing practices. The latest version will be published on our official website with an updated effective date.